©2019 Toronto Police Service

READ THIS.

RECOMMENDED READING MATERIALS SELECTED FOR YOU  

Effective Customer Success Execution: A Customer Centric Approach to Creating a Customer for Life

by Jackie Golden (LandNExpand, LLC; 1 edition, 2015).

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

by Francis Frei and Anne Morriss (Harvard Business Review Press, 2012).

Customer Service from The Inside-Out Made Easy

by Paul Levesque (Entrepreneur Press, 2006).

Service Orientation: Winning Strategies and Best Practices

by Paul Allen (Cambridge University Press, 2006).

Customer Service: A Practical Approach

by Elaine K. Harris (New Edition: Prentice Hall, 2006).

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

by Jody Hoffer Gittell (McGraw-Hill, 2005).

Breaking Through: Implementing Customer Focus in Enterprise

by Sandra Vandermerwe (Palgrave Macmillan, 2004).

Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day

by Michael D. Basch (Financial Times Prentice Hall, 2003).

Customer Care Excellence: How to Create an Effective Customer Focus

, by Sarah Cook (Kogan Page Ltd, 2002).

The Trusted Advisor

by David H Maister, Charles H. Green and Robert M. Galford (Simon and Schuster, 2001).

Decision making: towards an evolutionary psychology of rationality

by Mauro Maldonato, Sussex Academic Press, Oct 1, 2010.

Think Again: Why Good Leaders Make Bad Decisions and How to Keep It from Happening to You

by Sydney Finkelstein, Jo Whitehead and Andrew Campbell, Harvard Business School Press, (February 3, 2009).

You Are What You Choose: The Habits of Mind that Really Determine How We Make Decisions

Rational Choice and Judgment: Decision Analysis for the Decider

by Rex Brown, Wiley-Interscience; 1 edition (April 21, 2005).