RECOMMENDED READING MATERIALS SELECTED FOR YOU
Effective Customer Success Execution: A Customer Centric Approach to Creating a Customer for Life
by Jackie Golden (LandNExpand, LLC; 1 edition, 2015).
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
by Francis Frei and Anne Morriss (Harvard Business Review Press, 2012).
Customer Service from The Inside-Out Made Easy
by Paul Levesque (Entrepreneur Press, 2006).
Service Orientation: Winning Strategies and Best Practices
by Paul Allen (Cambridge University Press, 2006).
Customer Service: A Practical Approach
by Elaine K. Harris (New Edition: Prentice Hall, 2006).
The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance
by Jody Hoffer Gittell (McGraw-Hill, 2005).
Breaking Through: Implementing Customer Focus in Enterprise
by Sandra Vandermerwe (Palgrave Macmillan, 2004).
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
by Michael D. Basch (Financial Times Prentice Hall, 2003).
Customer Care Excellence: How to Create an Effective Customer Focus
, by Sarah Cook (Kogan Page Ltd, 2002).
The Trusted Advisor
by David H Maister, Charles H. Green and Robert M. Galford (Simon and Schuster, 2001).
Decision making: towards an evolutionary psychology of rationality
by Mauro Maldonato, Sussex Academic Press, Oct 1, 2010.
Think Again: Why Good Leaders Make Bad Decisions and How to Keep It from Happening to You
by Sydney Finkelstein, Jo Whitehead and Andrew Campbell, Harvard Business School Press, (February 3, 2009).
You Are What You Choose: The Habits of Mind that Really Determine How We Make Decisions
Rational Choice and Judgment: Decision Analysis for the Decider
by Rex Brown, Wiley-Interscience; 1 edition (April 21, 2005).