We are Emotionally Intelligent 


As we engage with our communities and with other members we need to appreciate differences and the value they bring.

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How can I demonstrate Emotional Intelligence?


What are our members saying about this competency?

We strive to understand ourselves and others. We actively listen to the needs, perspectives and concerns of others, and use this understanding to respond in an emotionally intelligent manner. We recognize and value differences in background, thinking, and approaches to work. We care about the mental well-being of all others.


How can I further develop my skills?

Useful Tips

I am a Toronto Police Service Member

We use emotional awareness to communicate effectively.

  • I am aware of my own emotions and biases and their impact on my interactions and decisions.
  • I take the time to listen before responding, and ask questions to ensure understanding.
  • I adjust my tone, language, body language and emotions to ensure the best outcome.
  • I treat others with respect, compassion and consideration.
  • I challenge colleagues who label or speak negatively of others.
  • I put myself in others’ shoes and try to see things from their perspective, including their lived experiences.
  • I strive to remain calm in stressful situations, and respond in an appropriate manner.

I am a Supervisor, Sergeant or Staff Sergeant

We are inclusive in our communications.

  • I communicate openly and respectfully, even when it’s difficult.
  • I adapt my message and delivery to ensure it resonates with the audience.
  • I hold team members accountable for communicating respectfully and effectively amongst themselves and others.
  • I champion an inclusive culture of diversity and trust in which differences are valued.
  • I seek to understand the underlying reasons for others’ emotions, actions or concerns and actively support their mental well-being.
  • I take action to calm others in stressful situations.

I am a Manager, Inspector or Superintendent

We encourage open and respectful dialogue.

  • I encourage open dialogue and exchange of ideas and perspectives.
  • I clearly and effectively communicate complex issues to diverse audiences.
  • I invite honest and respectful conversation; maintaining composure even when it’s tough to hear.
  • I create connections with others within my unit, the Service and externally.
  • I strive to use my understanding of others’ lived experiences to shape my interactions with them.
  • I openly and directly address others who exhibit behaviour that is biased or prejudiced, and hold them accountable.
  • I strive to ensure my unit reflects the diversity of the communities we serve.

I am a Director, Staff Superintendent, Executive, Chief or Command Member

We create a culture of diversity, inclusion and openness.

  • I promote a culture of respectful and open dialogue.
  • I engage, inspire and connect with diverse audiences.
  • I communicate confidently and impactfully with the Service, communities, government, partners and key stakeholders.
  • I strive to ensure the Service reflects the diversity of the communities we serve.

Resources for all Members:

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