We are Service and Community Focused


The community is at the core of what we do; we pride ourselves on providing excellent service to our communities – both internal and external.


How can I be Service and Community Focused?

What are our members saying about this competency?

We understand the people we serve – communities and colleagues – and show an active commitment to improving their well-being over the long term.


How can I further develop my skills?

Useful Tips

I am a Toronto Police Service Member

We put service first.

  • I seek to understand the needs of others – communities and members – and respond in a professional, respectful, compassionate and unbiased manner.
  • I actively look for opportunities to engage positively with the communities and members we serve.
  • I prioritize issues, inquiries and concerns, and escalate as appropriate.
  • I take ownership for resolving issues and problems, seeing them through to a timely resolution.
  • I speak up on behalf of community and Service members who are marginalized and vulnerable.

I am a Supervisor, Sergeant or Staff Sergeant

We seek input to enhance service delivery.

  • I actively seek information to understand the context and diverse and unique needs of people, communities, stakeholders and partners.
  • I proactively seek input from communities, stakeholders, partners and members to improve service delivery and community safety, and resolve issues.
  • I am mindful of the impact of my decisions on communities and members.

I am a Manager, Inspector or Superintendent

We foster a service-centric culture.

  • I promote a culture focused on serving and meeting the needs of communities and the well-being of our members.
  • I remove barriers to effective, efficient and neighbourhood-centric policing.
  • I identify and implement delivery approaches and processes that are service-centric and sustainable.
  • I strive to develop a deep understanding of those we serve – communities and members – and put plans in place to support their needs.
  • I routinely review internal policies, procedures and recommendations to suggest service improvements.

I am a Director, Staff Superintendent, Executive, Chief or Command Member

We work to build a world-class reputation.

  • I set expectations for excellent service delivery and lead by example.
  • I create strategies to enhance the reputation of the Service within and beyond the communities we serve.
  • I make the best use of people, financial and other resources to ensure the safety and well-being of our communities and members.
  • I value and develop partnerships and enable innovative approaches to enhance service delivery.
  • I take the time to talk with communities to explore their viewpoints, break down barriers, and build public confidence in the Service.
  • I value the impact that policing brings to diverse communities, and identify with them the best way to deliver services.

Resources for all Members:

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